Thank you for your interest in our Online Shop.
The protection of your privacy and your personal data is something we take very seriously.
Our goal in processing data is only to collect, process, or use personal data when this data is relevant to the reasonable and economical use of the offerings in the Online Shop. Our data protection policy complies with the Bundesdatenschutzgesetz (BDSG) [German federal data protection law] and the Telemediengesetz (TMG) [German telemedia law].
The text below informs you in detail as to when data are stored upon use of our Online Shop and how we use this data.
1. Collection, processing, and utilisation of personal data
Personal data is information that can be used to determine your identity. It includes, for example, names or address data. It does not include information that cannot be associated directly with specific persons. As a general principle, you can visit our Online Shop without providing personal information.
In order to evaluate and continuously improve the quality of our Online Shop, we perform statistical analyses of accesses to our pages (for example, which product pages are visited more frequently, which are visited less frequency, or how long are the visits to these pages) with the aid of web analysis services (see below for further details). However, the data obtained in this manner is anonymized strictly and does not permit the personal data of the users to be identified.
We obtain, without your permission, only access data that is not linked to personal data, for example the name of your Internet service provider, the page from which you are visiting us, or the name of the requested file. This data is evaluated exclusively for the purpose of improving our offerings, and it cannot be traced back to determine your identity.
When you open a user account, the necessary data that you voluntarily supply is stored. When you an order in our online shop, we automatically create a user account based on the data in your order. We send your order data to you in an email together with our GTC. As a registered user, you can view your order data and past orders at any time in your user account. Of course, at any time you may request that we delete your user account. We use the data that you provide in order to complete and process your order.
In our “Body Checks" we also store data on your lifestyle and personal health. This data is obtained by means of a questionnaire and is then used to provide you with recommendations of specific products that complement your sports goals.
When you register for our newsletter, your email address and your permission is saved and is used exclusively for our own advertising purposes until you request to stop receiving the newsletter. You can request to stop receiving the newsletter at any time this resulting in any costs other than the communications costs based on basic rates.
When you register for our newsletter, your email address and your permission is saved and is used exclusively for our own advertising purposes until you request that delivery of the newsletter be stopped. To do this, we use a so-called “Double Opt-In” process, so we will only send you our email newsletter once you have expressly let us know that is what you want. We send you a confirmation email, in which we request that you click the link contained in said email, which then sends us your confirmation. You can request to cancel at any time without incurring costs other than the communications costs based on basic rates. All you need to do is send us a written message to the contact details referred to in paragraph 13 (e.g. email, letter). You will additionally find a cancellation link in each newsletter that you receive.
As a foodspring customer, you will receive a free advisory service as well as product recommendations via email. The advisory service as well as product recommendations are provided to every customer, whether they are subscribed to the newsletter or not. With that, we would like to provide you with information about all of our products and offers that suit your order history and might interest you based on what your most recent purchases may have been. We comply with relevant legal requirements as a matter of course. You can request to unsubscribe from our advisory service and product recommendations at any time without incurring costs other than the communications costs based on basic rates. All you need to do is send us a written message to the contact details referred to in paragraph 13 (e.g. email, letter). You will additionally find a cancellation link in each email that you receive.
We use the information that is automatically generated as well as the information you provide us with to constantly improve your shopping experience, protect you against unwanted advertisements and to individually tailor our promotions to your interests. To do this, we solely use the information in its pseudonymous form, so for example, receipt and confirmation of emails being read, your order history, dates and times that you have visited our online store and product pages that you have visited. The analysis and evaluation of this information makes it possible for us to send you promotions tailored to you. Our goal is to make our advertisements more useful and interesting to you. In doing this, we aim to prevent you from receiving unwanted ads and only sending you things that might be of interest to you, for example in the form of newsletters, product recommendation emails, postal advertisements or brochures in packages. If you do not wish to receive any personalised advertisements, you can request to completely stop or tailor them to your wishes at any time without incurring costs other than the communications costs based on basic rates. All you need to do is send us a written message to the contact details referred to in paragraph 13 (e.g. email, letter).
We are doing market research and opinion polls to improve our offers. Your answers to questionnaires are anonymously used for statistical purposes and only for the foodspring GmbH. Your answers are not forwarded to third parties, made public or saved with your email address or any other personal details you may have provided. You can request to stop or limit the use of your data for market research and opinion polls at any time, without incurring costs other than the communications costs based on basic rates. All you need to do is send us a written message to the contact details referred to in paragraph 13 (e.g. email, letter). You will additionally find a cancellation link in each questionnaire email that you receive.
2. Communication of personal data to others
As a general principle, we do not communicate personal data to third parties, with the exception of service providers whom we use to complete your order. This includes, for example, shippers and providers of payment system services. We have received your permission to communicate this data, or this communication is permissible under law. At any time, you may withdraw your permission for us to communicate this data.
If we provide goods or services before being paid, as occurs for example when purchases are made per direct debit, we may in some cases obtain a credit check from PAYONE GmbH & Co. KG, Fraunhoferstr. 2-4 , 24118 Kiel, Germany, which is based on statistical methods, order to protect our legitimate interests. To do this, we communicate the personal data required for a credit check to PAYONE GmbH & Co. KG and we use the information that we receive, based on the statistical probability of nonpayment, to make a sound judgement as to whether to establish, execute, or terminate the contractual relationship.
The creditworthiness information may contain probability values (score values) that are calculated based on scientifically established statistical methods and in whose calculation other statistical data are integrated. Your data protection interests will be protected in accordance with statutory requirements.
We use "cookies" to enhance the functionality of our Internet site and to make its use more convenient for you. When you enter our website, these “cookies” may be used to store data on your computer. You can adjust the settings on your browser to prevent cookies from being stored on your computer. However this may limit the functionality of our website.
Cookies will be stored on your computer when you are using this website. Cookies are small text files, which are stored on your hard drive in connection with the browser software you use and from which the body (in this case us) setting the cookie, will receive specific information. Cookies cannot execute programmes or transmit viruses to your computer. They simply serve the purpose of making the overall internet offering more user-friendly and effective.
b) Transient cookies are deleted automatically, once you close your browser. These include specifically the so-called session cookies. They store a so-called session ID, with which various requests from your browser can be assigned to a common session. It allows your computer to be recognised when you visit the website next time. Session cookies are deleted once you log out or close your browser.
c) Persistent cookies are deleted automatically after a specified time, which can vary from one cookie to the next. You have the option to delete all stored cookies at any time via the setting options of your browser.
d) You can configure the settings of your browser according to your wishes. Which means you can e.g. refuse to accept third party cookies or all cookies. This setting option may, however, result in you not being able to use this website’s full functionality. You can also change the settings in your browser to ask for your permission every time a cookie tries to access your computer. You can find detailed information on how to change your browser settings in this guide.
4. Right to obtain information
As a user of our Internet site, you have the right to request that we inform you of data that is stored with regard to your identity or your pseudonym. Upon your request, the information may also be provided electronically.
5. Use of personal data when Klarna is selected as the payment method
Klarna reviews and evaluates your data and exchanges data with other companies and credit reference agencies if there is a justified interest and reason for doing so. Your personal data will be treated in compliance with applicable data protection regulations and in accordance with the information stated in the Klarna data protection policy.
If you decide to use Klarna's payment services, Klarna Pay after Delivery and Klarna Pay Monthly, as your payment option, you agree to allow us to obtain the following personal data needed to process your Pay after Delivery purchase and your identity and credit check, for example your first and last name, address, date of birth, gender, email address, IP address, telephone number, and the data needed to process the Pay after Delivery purchase in conjunction with the order, such as the number of articles, article number, invoice amount, and taxes in percent, and to communicate this information to Klarna. This information is communicated so that Klarna can create an invoice in order to process your purchase with the Pay after Delivery method that you requested and so that it can perform an identity and credit check.
Under the Bundesdatenschutzgesetz [German federal data protection law], Klarna has a legitimate interest in communicating the buyer's personal data, and it uses this data in order to obtain information from credit reference agencies in order to perform identity and credit checks. In Germany, this may be the following credit reference agencies:
Schufa Holding AG, Kormoranweg 5, 65203 Wiesbaden
Bürgel Wirtschaftsinformationen GmbH & Co. KG, Postfach 5001 66, 22701 Hamburg
Creditreform Bremen Seddig KG, Contrescarpe 17, 28203 Bremen
infoscore Consumer Data GmbH, Rheinstraße 99, 76532 Baden-Baden
In making the decision to establish, execute, or terminate the contractual relationship, Klarna also uses information, in addition to an address check, on the buyer's previous payment history as well as probability values regarding future payment behaviour. Klarna calculates these score values based on a scientifically recognized statistical method. In the process, Klarna uses your address data as well as other data. If this calculation shows that you do not have the necessary creditworthiness, Klarna will inform you of this promptly. Withdrawing the permission for Klarna to use personal data:
1. At any time, you can withdraw your permission for Klarna to use your personal data. However, in some cases Klarna may continue to have the right to process, use, and communicate personal data, to the extent that this required by Klarna's services in order to process contractually agreed payments, or is required by a court of law or governmental agency.
2. Naturally, you can obtain information at any time about the personal data that is being saved by Klarna. This right is guaranteed under the Bundesdatenschutzgesetz [German federal data protection law]. If you, as the buyer, wish to contact Klarna, or if you wish to communicate changes in the data that are stored to Klarna, you can contact email@example.com.
6. Identity and credit check upon selection of Billpay payment methods
If you decide to use one of the payment methods of our partner Billpay GmbH, during the ordering process you will be asked to consent to the communication to Billpay of the data needed to process the payment and perform an identity and credit check. If you grant your consent, your data (first and last name, street, building number, postal code, city (state/province), date of birth, telephone number, and, upon purchase by direct debit, the required account information), as well as the data relating to your order, will be communicated to Billpay.
In order to perform its own identity and credit check, Billpay or partner companies under contract with Billpay will communicate data to credit reference agencies (credit bureaus) and will obtain information from them, as well as in some cases creditworthiness information, based on mathematical/statistical methods in news calculation address data, as well as other data, are used. Detailed information on this and on the credit reference agencies that are used may be found in thePrivacy Policiesof Billpay GmbH.
In addition, Billpay may use tools provided by third parties to detect and prevent fraud. The data that are obtained with these tools may, in some cases, be stored in encrypted form at third-party locations, in such a way that they can only be read by Billpay. Only if you select a payment method of our alliance partner Billpay, will this data be used, otherwise the data will automatically expire after 30 minutes.
In addition, you can block the sending of the data that are generated by the cookie and the data that are associated with your use of the website (including your IP address), and you can prevent these data from being processed by Google by downloading and installing the browser plug-in that is available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de
Plug-ins of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated into our pages. You can recognize them by means of the Facebook logo or the "Like button" ("Gefällt mir") on our page. You can find an overview of possible Facebook plug-ins at the following link: http://developers.facebook.com/docs/plugins/. Based on these Facebook plug-ins (Like button), a direct connection is established between your browser and the Facebook server, if you visit our pages. As a result of your visit, Facebook receives information indicating that you visited our pages with your IP address. If you click the Facebook “Like button” (Gefällt mir) on our pages while you are simultaneously logged into your Facebook account, the contents of our pages will be linked to your Facebook profile. As a result, Facebook can assign your visit to our page to your user account. We, as a service provider, wish to remind you that as a webpage provider we do not receive information on the contents of the data that are communicated, nor on their use by Facebook. Therefore, for additional information regarding the Facebook data policy statement, refer to the following link: http://de-de.facebook.com/policy.php. If you do not want to have Facebook link your visit to our webpage to your Facebook user account, we suggest that you log out of your Facebook user account when you visit our website. You can prevent the Facebook plug-ins from loading in the first place by installing add-ons for your browser, e.g. the "Facebook Blocker" (http://webgraph.com/resources/facebookblocker/).
Our Internet site uses the “+1″ button in the Google Plus social network, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). This button is identified by the "+1" characters on a white or coloured background.
If you visit a page on our Internet site that contains such a button, your browser will establish a direct connection with the Google servers. The contents of the “+1” will be communicated by Google directly to your browser and, from there, will be integrated into the website. Therefore, we do not have any influence on the scope of the data that Google collects using the button; however, we assume that your IP address is included in this data.
You can find Google's privacy information on the purpose and scope of the data that are collected and on the further processing and use of the data by Google, as well as your rights and computer setting options relating to the protection of your privacy relating to the “+1″ button at: http://www.google.com/intl/de/+/policy/+1button.html
If you are a Google Plus member and do not want Google to collect data about you via our Internet site and link it to your member data that are stored in Google, you must first log out of Google Plus before you visit our Internet site. When you are logged in, the data on the Google+ profile can be linked directly. Logging out of Google+ prevents the data from being linked to the Google+ profile. You can also prevent the Google plug-in from loading in the first place by using add-ons for your browser, e.g. the script blocker "NoScript" (http://noscript.net/).
11. Use of Pinterest
Plug-ins of the social network Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA are integrated into our website. The Pinterest plug-in is identified by the “Pin it button" on our webpage.
12. Creation of pseudonymous usage profiles for web analysis
On this website, data are collected and stored by Hotjar and VWO (web analysis services), from which usage profiles are created using pseudonyms. These usage profiles are used to analyse the visitor behaviour and are evaluated to improve our offerings and adapt them to better meet the users' needs. Cookies may be used for this purpose. These are small text files that are stored locally on the computer of the page visitor to allow recognition of that computer on repeated visits to our website. Without the express permission of the affected party, which must be granted separately, the pseudonymised usage profiles are not merged with personal data on the bearer of the pseudonym. You may object at any time to the collection and storage of data for the purpose of web analysis with effect for the future by following the instructions on these pages: http://www.hotjar.com/privacy and https://vwo.com/privacy-policy/.
13. Contact and further information
If you have any questions regarding the collection, processing, or use of your personal data, regarding the disclosure, correction, blocking, or deletion of data, and regarding the retraction of any consents that have been given, please contact: